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Despite the workforce's attempts to interact with him and lengthen the grievance timeline, he did not respond to inquiries. As a result, the complaint was turned down resulting from deficiency of communication.
The player from Indonesia had been expecting a withdrawal for less than two months. Regrettably, their payout hadn't been received nevertheless. The Complaints Group experienced encouraged the participant to attend for at least fourteen times following the withdrawal request and to be sure their account had been effectively verified.
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The participant with the Netherlands had described a delay during the withdrawal approach, which according to the casino's coverage, must not have exceeded 24 hrs. The participant had expressed worry because of a lack of response through the casino's help.
We experienced invited the casino to clarify their aspect of the situation and suggested the player to Get hold of the casino straight by means of 96 casino their support e-mail. Having said that, the player did not respond to our observe-up messages and unsuccessful to deliver extra vital information and facts. Subsequently, we were unable to additional look into and had to reject the complaint.
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